Last updated: October 02, 2025 · Applies to: Layered 3D Wooden Map Art only · Currency: USD Regions served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About this page
Bovatee designs and crafts layered 3D wooden map art and accepts returns from the regions listed above. This policy details how Bovatee resolves issues and how returns, exchanges, and refunds are managed for wall map purchases. All financial amounts are managed in USD. Where eligibility allows, Bovatee issues the return label and settles VAT/GST, duties, brokerage, and customs processing for the return, so nothing is due at the door when Bovatee’s prepaid paperwork is utilized (DDP on returns where available).
Quick Overview
- Return window: 30 days from delivery. Initiate the process by contacting support with your order number.
- No extra charges on eligible returns: Bovatee provides the prepaid parcel label and covers cross-border taxes and duties. No restocking fee on eligible returns.
- Refund timing: Within 7 business days after the returned item arrives and passes inspection, the amount is refunded in USD to the original payment method (store credit available upon request).
- Support cadence: Replies typically within 1–2 business days (Mon–Sun, PST).
Return Eligibility for Decorative Maps
Condition: Items must be in new, unused, and unmodified condition. This is essential to ensure the complex wood layers and components remain protected during return transit.
- Non-Eligible Conditions: Evidence of use or alteration—such as scratches, dents, signs of permanent installation (glue, drilled holes), or refinishing—voids eligibility for preference returns.
- Packaging: Include original protective materials whenever feasible (foam, corner guards, mounting hardware). If the original packaging is unavailable, you must repack the map to an equal or higher level of protection to prevent damage to the 3D structure.
Natural Wood, Naturally Unique
Solid timber and cork materials vary naturally in grain, tone, small knots, and surface texture. These are inherent, authentic material characteristics, not defects, and will be assessed accordingly.
If Something is Wrong (Damage, Defect, or Wrong Item)
If a map arrives damaged (e.g., layered separation, mis-cut edges) or does not match the ordered model/size/finish, Bovatee will swiftly correct the issue.
- Resolution: Bovatee provides prepaid return shipping and offers either a replacement or a full USD refund. Any outbound shipping fee paid at checkout for that item is also refunded.
- International Issues: For international returns, Bovatee covers VAT/GST, duties, brokerage, and customs processing when Bovatee’s label and return documentation are used (DDP on returns).
Change of Mind (Aesthetics, Size, or Finish)
Preference returns are accepted within 30 days if the item is unused and properly repacked. Bovatee pays the return shipping fee. After inspection confirms all components are present and the map is in like-new condition, Bovatee refunds the product price in USD.
- Outbound Shipping: Original outbound shipping fees, if any were paid at checkout, are not refunded on preference returns.
- Exchanges: For preference exchanges, any price difference is settled in USD at the time of processing the exchange.
Items Not Eligible for Return
- Gift cards, final-sale/clearance items.
- Custom-request maps (unless defective or damaged at delivery).
- Maps that have been used, installed (permanently affixed), modified, or refinished.
How to Start a Return
- Initiate: Email [email protected] or use the site contact form within 30 days of delivery, including your order number plus a short description.
- Damage/Defects: For damage or defects, contact Bovatee within 72 hours and attach clear photos or a brief video of the outer carton, inner packing, and the affected map area.
- Authorization: Bovatee responds within 1–2 business days. If eligible, Bovatee will issue a prepaid parcel label and provide detailed packing guidance.
- Return Address: Bovatee Returns Department, 3058 Scott Boulevard, Santa Clara, CA, 95054.
Refund Timing and Method
After the return arrives and successfully passes review, Bovatee processes the refund within 7 business days to the original payment method in USD. Store credit is available on request.
Exchanges
Requests for a different size or finish are accepted for 30 days when inventory allows. For both preference and issue-based exchanges, Bovatee covers shipping both ways.
Taxes, Duties, and Customs on Returns (International)
For eligible returns from covered countries, Bovatee prepares the re-import documents and pays VAT/GST, duties, brokerage, and customs processing, provided you use Bovatee’s prepaid label and instructions.
Need Assistance? (Contact Bovatee Support)
Bovatee support replies within 1–2 business days (Mon–Sun, PST). For faster resolution, include the order number, delivery address, and photos or video when reporting damage or defects.
Address: 3058 Scott Boulevard, Santa Clara, CA, 95054
Phone: +1 (310) 808-3002
Email: [email protected]
Support Time: Mon–Sun: 8:00 AM-5:00 PM PST
