Last updated: October 02, 2025 · Scope: Layered 3D Wooden Map Art only · Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

About this page

Bovatee designs and creates handcrafted layered 3D wooden map art and ships to the regions listed above. This policy outlines how Bovatee handles dispatch, what to expect upon delivery, and how Bovatee resolves any shipment issues for our map orders. All prices and fees are shown in USD. Where eligibility allows, import taxes, duties, brokerage, and customs processing are integrated into the checkout total, so no payment is required upon arrival (DDP where possible).

How Bovatee Prepares and Dispatches Maps

Each map is securely packaged for global transit using layered cardboard, protective corner foam, and custom-fit boxes to protect the complex 3D wood layers. Orientation labels are applied to assist in careful handling. All items move through standard parcel networks. At checkout you will see the full consolidated amount due in USD—including shipping, handling, applicable taxes, duties, and brokerage—no additional payment is accepted at the delivery door.

Useful Notes

• Estimated delivery window displayed at checkout combines handling time plus carrier transit time.
• U.S. sales tax appears at checkout where mandatory and is included in the USD total.
• International Incoterm is DDP (Delivered Duty Paid) when available—ensuring no customs charges at delivery.
• Payments: Accepted via cards and supported digital wallets only (no COD), all billed in USD.

Where Bovatee Delivers

Bovatee ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Bovatee does not deliver to PO Boxes, APO/FPO/DPO, or certain remote territories. A standard street address with normal parcel access is required.

Carriers and Service Levels

• Parcel Networks: UPS, FedEx, USPS (for U.S. parcels), and DHL Express for dedicated international lanes.
• Signature Control: An adult signature may be mandated for our high-value map consignments; your tracking email will specify if this is required.

Handling Time and Transit Time

• Handling Time: The pre-pickup stage for final inspection, packing, and labeling (typically 1–2 business days).
• Transit Time: Begins after the item is officially picked up by the carrier.
• Business days are Monday–Friday (PST); U.S. federal holidays are excluded.

All final amounts are shown at checkout. Recipients pay nothing extra at the delivery door.

Product Specifics

Our decorative wall maps (3D wood) require reinforced packing and custom cartons to ensure safe delivery of the layered pieces. Bovatee absorbs a portion of the shipping cost, and the total due for shipping and handling is presented clearly at checkout.

Taxes, Duties, and Customs on International Orders

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Bovatee ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing fees are included in the checkout total in USD. Do not make any payment to the delivery person. If any individual requests payment upon delivery, contact Bovatee immediately.

Order Flow and Dispatch

Most maps move into final quality checks and packaging within one working day.

• Cut-off: Orders confirmed before the daily cut-off (2:00 PM PST) typically enter the packaging process the same working day; later confirmations begin the next working day.
• Support hours: Messages receive a reply within one business day (Mon–Fri, PST).

Origin and Staging Facility

Primary Dispatch Point for maps to all regions: 3058 Scott Boulevard, Santa Clara, CA, 95054 (Main warehouse/staging facility).

Access, Placement, and Assembly

Our decorative wall maps ship fully assembled (composed of multiple segments that fit together). Installation is generally straightforward for one adult. Since we use standard parcel service, special requests such as room-of-choice placement or packaging haul-away are not available.

Tracking and Live Updates

When your shipment leaves 3058 Scott Boulevard, Santa Clara, CA, 95054, Bovatee emails a confirmation with a tracking link. Please allow up to 24 hours for the first scan to appear.

Damage, Loss, or Other Issues

Inspect the package immediately upon delivery. If any part arrives damaged, notify Bovatee promptly within 72 hours with your order number and clear photos or a brief video of the outer carton and the affected map area.

If tracking shows no progress for an extended period, contact Bovatee. Once the carrier officially confirms the loss, Bovatee will send a replacement at no charge or issue a full USD refund.

Shipments that are refused or deemed undeliverable due to repeated missed appointments or an incorrect/incomplete address may return to the sender. Bovatee can re-ship the order after address verification and payment of any incurred carrier return, storage, or re-delivery fees at cost.

Changes and Cancellations

Orders that have not yet entered the packaging stage or shipped can be canceled—please reach out to us as soon as possible. After handoff to the parcel carrier, cancellation is not available.

Need Help? (Contact Bovatee)

Bovatee support replies within one business day (Mon–Fri, PST) via the site contact form or email.

Address: 3058 Scott Boulevard, Santa Clara, CA, 95054

Phone: +1 (310) 808-3002

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST