Shipping Policy

Last updated: June 03, 2026
Currency: USA
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

At Bovatee, we are committed to delivering your order safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and handled after purchase.

This policy applies to all orders placed through bovatee.com.

1. Order Processing

Bovatee maintains inventory of its products and fulfills orders from available stock.

After an order is successfully placed and payment is confirmed, our team will:

• Review and verify the order details

• Retrieve the item from inventory

• Inspect the product before shipment

• Securely package the order

• Prepare the shipment for carrier pickup

Most orders are processed within 1–2 business days.

Business days are Monday through Friday, excluding U.S. public holidays.

2. Shipping Destinations

Bovatee currently ships to the following countries:

• United States

• Canada

• United Kingdom

• France

• Germany

• Spain

• Italy

• Belgium

• Portugal

• Australia

If your location is not available during checkout, we are currently unable to deliver to that destination.

3. Shipping Methods

Bovatee works with trusted shipping carriers and logistics partners selected based on destination, service availability, and delivery efficiency.

Shipping providers may vary depending on the customer’s location and the shipping service selected.

All available shipping options will be displayed during checkout.

4. Shipping Rates

Shipping costs are calculated and displayed during checkout.

Customers will see the final shipping charge before completing payment.

From time to time, Bovatee may offer free shipping promotions based on order value, destination, or special promotional campaigns.

When applicable, free shipping eligibility will be clearly displayed on the website.

5. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the shipping carrier.

Typical delivery estimates are:

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to weather conditions, customs processing, carrier delays, peak seasons, public holidays, or other circumstances outside Bovatee’s control.

6. Tracking Information

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after the package has been handed over for shipment.

Customers can use the provided tracking number to monitor the status of their delivery.

7. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

Any such charges are determined by the destination country and remain the responsibility of the customer unless otherwise stated during checkout.

Bovatee has no control over customs procedures or government-imposed fees.

8. Delivery Issues

Delayed Shipments

Occasionally, shipments may experience delays due to circumstances outside our control.

If tracking information has not updated for an extended period, please contact our support team for assistance.

Lost Packages

If a shipping carrier officially confirms that a package has been lost in transit, Bovatee will work with the customer to provide an appropriate resolution, which may include:

• A replacement shipment, or

• A full refund

Damaged Deliveries

Customers should inspect their package promptly after delivery.

If an item arrives damaged, please contact us within 72 hours of receipt and provide:

• Order number

• Photos of the shipping package

• Photos of the damaged product

Our team will review the case and determine the appropriate resolution.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Bovatee is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order has not yet shipped, customers should contact us immediately to request an address correction.

10. Refused or Undeliverable Shipments

Packages that cannot be delivered due to incorrect addresses, refusal of delivery, or repeated unsuccessful delivery attempts may be returned to the shipping carrier or returned to sender.

Additional shipping fees may apply if reshipment is requested.

11. Order Changes & Cancellations

Orders may be modified or canceled only before they enter the fulfillment and shipping process.

Once an order has been packaged, prepared for shipment, or handed to a shipping carrier, cancellation requests can no longer be guaranteed.

For additional details, please refer to our Changes & Cancellations Policy.

12. Contact Information

For shipping-related questions, please contact:

BOVATEE LLC

Address: 3058 Scott Boulevard, Santa Clara, CA, 95054

Phone: +1 (310) 808-3002

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM PST